Frequently Asked Questions
IMPORTANT PHONE NUMBERS AND CONTACT INFORMATION:
*Internet & Cable: Spectrum- (833) 697-7328.
Contact Spectrum to setup your included service and equipment. State your address and the community’s name to be added to the bulk account for Cove at Nona Sound.
*Electricity and Water: Orlando Utilities Commission- Phone- (407) 423-9018
Website- www.ouc.com
*Trash Collection: City of Orlando- Phone- (407) 246-2121
Website- https://www.orlando.gov/Trash-Recycling/Request-a-Trash-or-Recycling-Cart
Currently, service days are:
Household Trash & Yard Waste- Wednesday
Recycling- Thursday
**All residential curbside collection occurs between 6 a.m. and 6 p.m.**
Trash or recycling bins should be placed curbside within 24 hours of service and should be removed from curbside no later than 24 hours of service.
Pulte Customer Service Team
Website: www.pulte.com/service-request
Customer Care: (855) 618-0727 | After Hours Emergency: (866) 744-8753
Q: Can I make modifications or changes to the exterior of my home?
A: Yes, but an owner will need to apply for all exterior modifications, and must be approved by the Reviewing
Body, prior to any work being done. These modifications can include, but not limited to, fence installation, screen enclosure, pool or spa installation, and landscaping modifications or additions.
Q: How do I apply for ARC modifications?
A: An owner will need to complete the ARC Application and obtain supporting documentation for the
modification(s). Once an owner has all the information for their proposed modification, the owner will submit
everything to the Property Manager, Samantha Cardona, at Samantha.Cardona@castlegroup.com. The Property Manager will review the information and either submit to the Reviewing Body to review and make a decision OR
respond to inform the owner that additional information is needed. The application and supporting documentation must fully explain the modification(s) you are applying for.
Q: What are examples of supporting documentation?
A: The ARC application includes a checklist of items to include with the application based on modification type.
Supporting documentation includes, but is not limited to, drawings and/or plans of the modification with all
dimensions, information on materials being used, manufacturer specifications, and plant information.
Q: What is the time frame from when I submit my application until a decision is made on my application?
A: The Reviewing Body will make reasonable efforts to review and respond to an application within forty-five (45) days of receipt of all required information. If the Reviewing Body does not respond within forty-five days, the application/modification activity shall be deemed denied.
Q: When are monthly assessments due?
A: Assessments are due on the 1st of each month. Late fees and interest are assessed to accounts with an outstanding balance on the 10th.
Q: How much are the monthly assessments?
A: The 2025 monthly assessment amount for the 50’ lot is $292 and the 60’ lot is $304.